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New Jersey--Service Manager/Director

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Name: Scott Hulbert
Reply to Ad
Date Posted: 08/01/2003

Scott T. Hulbert
364 Corbin Court
Lakewood, NJ 08701
(732) 886-5515-Home;(732) 232-3061-Cell
Email:wkua@optonline.net

Objective:A Service Director’s position where increased profitability and enthusiastic customer relations would be needed.

Education:Western Kentucky UniversityBowling Green, KY
B.A. in Corporate and Organizational Communication. Minor in Psychology
and Business Administration, 1994.

Experience:

July 2001Buhler Dodge Ford Pontiac Isuzu, Inc.Eatontown, NJ
to July 2003Service Director
Recruited to become a General Manager. Started by leading, organizing and directing the Service Department to profitability. Responsibilities included: hiring, training and coaching employees, increase customer and employee satisfaction, marketing, oversaw rental car department and negotiated with vendors. Coordinated and oversaw conversion of a dealer Buy/Sell-went from a one line car dealer to 4 lines and more than doubled the staff. Participated in NADA 20 group meetings.

Dec 1993J & L Marketing, Inc.Louisville, KY
to PresentPromotion Coordinator and Trainer
Coordinate direct marketing promotions for automobile and RV dealerships. Organize motivational client orientation sessions, interview prospective buyers; compile, analyze and present data obtained from the marketing analysis. Responsible for training and evaluating new hires. Part time.

June 1997Allstate Insurance CompanyBoynton Beach, FL
to July 2001Casualty Claim Adjuster
Investigated claims against automobile insurance policies for casualty and property loss. Responsible for contacting, investigating, following up and evaluating personal Injury claims and attempt out-of-court settlement by negotiating with claimant. Responsible for each claim from beginning to final resolution. Managed a desk of over 150 active files. Consistently exceeded goals.

Sep 1996Enterprise Rent A CarFort Lauderdale, FL
to June 1997Assistant Branch Manager
Demonstrated effective leadership by facilitating employee coaching, improving customer satisfaction, completed reports, managed the fleet, controlled the Accounts Receivable and Accounts Payable, and negotiated contracts with automobile dealerships and vendors. Increased business by making direct contact with local businesses and presenting our company and product and followed up to assure complete customer satisfaction.

Computer
Skills:MS Word, Excel, MS Outlook, PowerPoint, Networking, Internet, scanner, Reynolds & Reynolds and
ADP.

Additional
Training:
Graduate and Assistant Professor of the Dale Carnegie Public Relations Course. Attended Anthony Robbins Courses: Unlimited Power and Power To Influence. Attended The Franklin Planner Seminar and ADP Service Manager course. Applied Leadership certificate from Ocean County College, Toms River, NJ, 2002. Extensive training with Dodge (Gold Certified), Ford, and Isuzu.

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