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Name: Harry Lapidakis Reply to Ad Date Posted: 03/10/2004 |
| Manager of Fixed Operations Wadsworth Ford Sales, Inc. The numbers at this store after two yeas are something I am very proud of. Repair shop labor sales were up 39.6%. Overall when I left Service Satisfaction was up 22.6% and we were in the top 10% in our group. The blue oval year to date Voc was 13+ points over our Blue Oval Target. In the year 2003 we were able to automatically re-certify and not have to go through the entire certification process. Two years ago this service department was dead last in the zone in almost every category. In 2003 the store continually maintained a CSI group level which ranked in the top 10% category. Manger of Fixed Operations Mullinax Ford East This store had never achieved blue oval status and due to the high volume of auto sales the retro money was close to 1 million dollars. Within the time I was employed at Mullinax East the parts and service team along with the sales department earned the blue oval objective numbers needed to apply. The 50+ service employees were so proud of their achievement that this actually pulled the team together and sales increased even more. We setup and managed a lateral support group with six team leaders. The adcon lateral support group six day training class, that I took in the year 2000 gave me the training and tools needed to accomplish the change without any major problems. The service department achieved and surpassed the forecast numbers month after month. Sales were so good the corporate office approved an expansion project that doubled the size of both the Parts and Service departments. ADDITIONAL INFORMATION I also worked at Montrose Ford as a service manager for 3 ˝ years, MacIntyre Chevrolet as a service manager for 5 years and as a Service Director for Dave Towell’s Oldsmobile, Nissan, Jeep and Pontiac Store for 3 years. Ford Motor Company, Nissan, General Motors and adcon training along with excellent computer skills give me the expertise needed to build a world class fixed operations facility time after time. Marketing a service department is very important; Companies like Service Specials Direct along with the manufacturer’s direct mail programs are effective tools I use to get the job done. ADP and Reynolds computer systems along with an expert understanding of windows based programs like Publisher excel and web page building programs give me the upper hand on our competitors. |
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