| Home > Used Car Tools > Automotive Resumes |
| in |
New Jersey--
|
Name: Robert White Reply to Ad Date Posted: 03/23/2005 |
| Professional Experience: Service/Branch Manager Dec. 2001 - Present Confidential, New Jersey (Within first year as Service Manager, divisional expenses were cut by 800%. By the end of the second year profits skyrocketed over 2000%) * Manage shop and technicians to ensure 150% customer satisfaction * Coordinate shop schedule * Regulating man hours for the shop * Successfully train, coach, and develop staff to ensure performance measures up to company code of conduct and/or to increase skill or knowledge * Meet with clients on-site to discuss their ever changing needs and wants * Shop and customer billing * Implementing new work orders and warranty procedures * Budget reports for service operations and training expenses * Responsible for personnel actions including salary increases, promotions, transfers, interviews, new hires and terminations * Responding to escalated customer calls from team members *Process owner of 6 sigma project Asst. Service Manager May 2001-Dec. 2001 Confindential, New Jersey * Supervise shop and field technicians * Maintain large customer accounts (maintenance and repair contracts) * Schedule service for fleet accounts * Maintained maintenance and rental accounts (Transferred to Rents Division while closing the Carlstadt branch) Asst. Service Manager/Service Advisor Nov. 2000-May 2001 Valley Ford, Westwood, New Jersey * Dispatcher * Train new employees * Maintained rental/loaner fleet * Managed internal service needs * Assisted in payroll preparation Service Advisor Aug. 1993-Sept. 1998 Mahwah Ford Sales & Service, Mahwah, New Jersey * Sale of necessary repairs to customers * Handle service needs for large fleet accounts * Managed a team of technicians * Maintain status of customer vehicles * Notify customer of repair completion On the job achievements: * Certification as a Service Advisor through Ford Star training * Certificate of recognition for QCP (customer satisfaction) Computer Experience: * Reynolds & Reynolds, ADP, Windows 98/00/XP, AS/400, SAP, Lotus Notes, MS Office 2000 (word, excel, works, outlook, access) Education: Bergen Community College, Paramus, New Jersey 1998-2000 Associate in Applied Science, Criminal Justice |
Terms of Use | Privacy Statement | Tell Your Friends
Powered by e-Classifieds.net. Copyright © 1995-2000 Hagen Software Inc. All rights reserved.
Content copyright © 2000 Used Car Tools. All rights reserved.
Please send your questions, comments, or bug reports to the Webmaster.