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Name: keith richter Reply to Ad Date Posted: 10/18/2006 |
| Keith Richter 8545-244 Mission Gorge Rd. Santee, CA 92071-3619 (619) 438-9030 Objective Service Advisor Service Advisor Apr.2006-Oct.2006 Alpine Automotive Repair Alpine, CA Responsibilities include assisting customers with vehicle concerns. Recommending and up selling repairs required and any additional services needed. Maintaining a strong cliental base and high customer satisfaction. Retail Sales Associate Nov.2002-Feb.2005 Montage Resort & Spa Laguna Beach, CA Responsibilities included assisting resort guest with the highest level of customer service with retail sales consisting of resort apparel. Meeting the needs of all request associated within or out side the resort. Operation Manager Feb.1996-Nov.2002 Econo Lube & Tune Newport beach, CA Responsibilities included overseeing operations of corporate and franchise automotive repair facilities within the southern California region. Hiring and training personnel in corporate policies and procedures in over all operations including customer service. Service Advisor June.1989-Feb.1996 Townsend Lincoln Mercury Carlsbad, CA Responsibilities included assisting customers with vehicle concerns. Recommending and up selling repairs required and any other additional services needed. Consistently maintaining a strong cliental base and high CSI percentage. Service Advisor Mar.1987-June.1989 Quality Chevrolet Escondido, CA Responsibilities included assisting customers with vehicle concerns. Recommending and up selling repairs required and any other additional services needed. Consistently maintaining a strong cliental base and high CSI percentage. Service Advisor Sept.1986-Mar.1987 Palomar Jeep GMC Escondido, CA Responsibilities included assisting customers with vehicle concerns. Recommending and up selling repairs required and any other additional services needed. Consistently maintaining a strong cliental base and high CSI percentage. Education High School Diploma 1969-1973 La Jolla High School La Jolla Skills Leadership Management Customer Service/Customer Relation Computerized Invoicing (ADP/Reynolds & Reynolds) Military UNITED STATES MARINE CORP 1978-1985 1st Tank Battalion Sergeant (E-5) 1st Marine Division, Camp Pendleton, CA Honorably Discharged |
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