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Pennsylvania--Service Advisor
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Name: Nicole Martyniv Reply to Ad Date Posted: 02/04/2003 |
| Nicole Martyniv 62 Franklin Ave. Tunkhannock, PA 18657 (570) 836-4651 OBJECTIVE: Looking for an opportunity as a Service Advisor. PROFESSIONAL SKILLS Computer Skills: Knowledge of Windows ’95, Windows 3.1, MS DOS, and basic computer programming Generated and mail merged database reports Knowledge of Microsoft Office, Word Perfect, Lotus123, Freelance, Microsoft Works, Word, and other applications Customer Service: Provided Representatives the highest possible service and respect when calling with concerns on their laptops Able to defuse high stress situations with the Representatives Effectively resolved up to 50 customer concerns daily Supervised up to 13 Automotive Technicians to ensure superior Customer Service Troubleshooter: Created system and flow to effectively answer customer concerns Asked detailed questions to take proper procedures and fix the problem as quickly as possible Initiated problem solving strategies with other departments to resolve customer concerns Worked in the Field to update Representatives information on laptops and resolve their problems Written Communications: Create high quality Off-line Reports for BMS, with updates on the problems Representatives have with the ETM system Created daily log system that included: initial building diagrams, actual construction site progress, evaluation of completed projects Monitored and maintained reports for asbestos contractors using legal code regulations Tracked health and safety regulations of construction sites that involved OSHA, EPA, DEP Rewrote the test for the Help Desk Analysts EDUCATION 1991-1992 Automotive Technology Certification-Lincoln Technical Institute, Union, NJ 1990 Asbestos Sampling Certification-Advanced Analytical Laboratories, Hazleton, PA Major: Computer Programmer-Allentown Business School, Allentown, PA WORK HISTORY 1999-Present Owner/Operator--AJ Newell Recycling, Stroudsburg, PA 2001 Temporary Union Laborer--Associated, Trenton NJ 2000-2001 Temporary Sales-AT&T Wireless, Viewmont Mall, Scranton, PA 1996-1999 Service Writer-Pocono Mountain Tire, Mount Pocono, PA |
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