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Florida--Service Manager Seeking A Home
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Name: James McCluskey
Reply to Ad
Date Posted: 02/20/2003
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JAMES DeWITT McCLUSKEY 4128 N.W. 19th Terrace Gainesville, Fl. 32605 Home (352)692-3986 Cell (352)219-9558
OBJECETIVE: To acquire a position in the automotive service industry that offers me challenges, security, and advancement opportunities. EMPLOYMENT HISTORY: 01/28/02 – 12/13/02 ATcon (Applied Transportation Concepts) Consultant: Developed and maintained positive client relations with Dealer Principle’s and or General Managers. Performed service department evaluations. Implemented customer satisfaction and net profit improvement processes. Performed Service Management and Service Advisor training, conducted Ford On The Lane Service Advisor certification training.
01/29/01 – 01/15/02 Courtesy Chevrolet, Orlando, Fl. (407)857-5700 Service Consultant: Developed and maintained positive customer relations. Consulted customers on maintenance and repair needs. Exceeded zone and national CSI rating. Maintained above average net sales on a monthly basis.
10/12/98 – 01/26/01 Direct Imports/Acura, Gainesville, Fl. (352)376-4551 Service Manager, Acura: Maintained marketing tools for Service Department, established and maintained efficiency and profit of Service Department. Exceeded zone and national CSI rating. Promoted to manager, store sold.
1992 -1998 Wade Raulerson Pontiac, GMC, and Isuzu. Gainesville, Fl. (352) 372-2581 Service Consultant: Developed and maintained positive customer relations. Consulted customers on maintenance and repair needs. Exceeded zone and national CSI rating. Maintained above average net sales on a monthly basis.
1989 – 1992 Star Toyota. Gainesville, Fl. New and Used Automobile Sales: Demonstrated features of new and used vehicles. Negotiated selling price and trade-in value. Performed an active delivery, and maintained a customer follow-up system.
1985 – 1989 United States Army Radio/Telephone Communications Specialist Established and maintained secure and non-secure radio/telephone communications.
EDUCATION: 1983: Northbrooke Sr. High School. Houston, Tx.
Continued education certificates and awards available upon request.
QUALIFICATIONS:
Extensive training and experience in warranty and standard policy and procedures with multiple Automobile manufacturers, Pontiac, GMC, Isuzu, Porsche, Volkswagen, Acura/Honda, and Chevrolet.
**Personal and professional references available upon request.
James D. McCluskey 4128 NW 19th Terrace Gainesville, Fl. 32605 (352)692-3986 Home (352)219-9558 Cell g8rfn@aol.com
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