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Texas--Customer Relations Manager
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Name: Lyn Rathgeber Reply to Ad Date Posted: 05/10/2003 |
| Lyn Rathgeber 505 Cypress Station Drive #3204 ~ Houston, Texas 77090 Home Phone (832) 249-9204 ~ Email RathgeberL@aol.com (281) 960-0909 S U M M A R Y Highly motivated individual with a diverse knowledge base with 10 years customer relations experience. Company oriented looking for a challenging position to broaden present abilities and achieve aggressive goals. W O R K H I S T O R Y Joe Myers Imports, Customer Relations Manager2002- 2003 Responsible for all customer problems or complaints for three stores: Mazda, Mitsubishi & Kia Aided and tracked all employee training; Sales, Service & Parts Instituted follow up procedures for Sales and Service Controlled write-off expenses via new paperwork process; reducing monthly write off to acceptable levels CSI (Customer Satisfaction Index) increases each month; eventually some of the highest in the district for all three stores Enterprise Rent-A-Car, Rental Agent 2000- 2002 Daily responsibilities including opening and closing, paperwork processing Worked Accounts Receivable for my store and all stores in my area Audited other branch locations for Area Manager Trained on proper underwriting per Texas Law Al's Formal Wear, Assistant Manager1998- 2000 Management duties including corporate paperwork, employee training, opening and closing responsibilities, daily deposits Booking and consulting Weddings and other occasions on proper etiquette Joseph A. Bank Clothiers, Assistant Manager1997- 1998 Management duties including corporate paperwork, employee training, opening and closing responsibilities, daily deposits Instituted new programs to better operations in store; customer relations, building and maintaining customer base, new employee training E D U C A T I O N North Harris Community College Associate of Arts Degree, 2000 University of Houston transferred all credits to NHCC Spring High School Graduated Cum Laude, 1995 C O M P U T E R S K I L L S ADP - for general dealership usage and report generating Computer programming; C++, Basic, Visual Basic Working knowledge of Windows, Excel, Access, Microsoft Word, spreadsheets, flow charting, database usage and building, desktop publishing Adobe Photoshop, Aldus Freehand R E F R E N C E S Krystal Epperson, Brookstone Stores, Manager (713) 824-1219(281) 955-2070 Tammy Dading, Al's Formal Wear, Buyer Tuxedo Division (713) 818-3625(713) 791-1888 x 4011 Sabrina Sackuvich, Enterprise Rent-A-Car, Area Manager (832) 642-9679 Chuck Kramer, Joe Myers Imports, General Manager (281) 467-8907 Johnny Garcia, Joe Myers Imports, Service and Parts Director (713) 444-7520 |
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